Privacy Policy
Data Controller: BeneSupport
This privacy policy explains how BeneSupport (“we”, “our”) collects, uses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR).
1. What We Collect
- Name, email, country
- Order number, product type, purchase date, channel
- Optional feedback
2. Legal Basis
Your data is processed based on your explicit consent and our legitimate interest to provide support and warranty services.
3. Purpose of Use
- To register and manage your warranty
- To verify identity for customer support
- To improve our product quality and experience
4. Retention
We store your data securely for up to 5 years or as required by law.
5. Data Transfers
Some data may be processed using third-party tools (e.g., Tally) and may be stored outside the EU under GDPR-compliant safeguards.
6. Your Rights
You have the right to access, correct, delete, restrict, or object to processing. You may also request data portability or file a complaint with your local data authority.
To exercise your rights, contact us at: compliance@benesupport.com
7. Cookies
We do not use cookies or tracking technologies on our website. Any data submitted through forms is processed solely for warranty-related purposes.